Case study
Umvuzo Credit
LOCATION
Sandton, South Africa
INDUSTRY
Financal Micro-Loans
RESULT
100% Institutional Readiness
OVERVIEW
We partnered with Umvuzo Credit, a growing micro-lender dedicated to providing accessible short-term loans to salaried professionals. They approached Kwakha Labs to bridge the gap between their traditional loan processing and the modern "instant-access" expectations of the South African fintech market. Our goal was to create a digital gateway that simplified the borrowing experience while maintaining strict data security.
CHALLENGE
As a pre-revenue startup, they were operating with a basic landing page that couldn't process data, forcing customers to download PDFs and email them back manually. This resulted in a high friction rate and slow turnaround times. Furthermore, the lack of a professional, secure-looking interface made users hesitant to upload sensitive documents like payslips and ID copies, which is critical for South African FICA compliance.
RESULT
Kwakha Labs is currently finalizing a fully responsive web portal featuring an integrated loan calculator and an encrypted document upload system. By streamlining the user journey, the platform is expected to increase digital application completion by 60%. We are also automating the initial data collection phase, which is projected to save their team roughly 15 hours of manual data entry per week.
"Kwakha Labs is helping us build a digital business from the ground up. Even in the development phase, their focus on user trust and data security has given us immense confidence for our upcoming launch."
Sipho, Managing Director
